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GCC S400 – Invalid Laser Error Troubleshooting Guide

Issue The GCC LaserPro S400 displays an “Invalid Laser” error.

Resolution

The troubleshooting video indicates that the issue relates to a mismatch in the laser tube settings. The machine’s laser configuration should be checked and corrected to match the installed laser tube.

Step-by-Step Procedure

  1. Confirm the error
    • Verify that the GCC S400 is displaying the “Invalid Laser” error.
  2. Identify the installed laser
    • Confirm the laser tube currently installed in the machine.
    • Note the laser type and wattage before changing any configuration.
  3. Access the laser configuration
    • Follow the procedure shown in the troubleshooting video to access the S400 laser tube configuration/settings.
    • Do not change unrelated machine parameters.
  4. Check the configured laser tube
    • Compare the configured laser tube setting with the laser tube actually installed in the S400.
  5. Correct the mismatch
    • If the selected/configured laser does not match the installed tube, change it to the appropriate setting following the video instructions.
  6. Save the setting
    • Save or apply the corrected laser tube configuration exactly as demonstrated in the video.
  7. Restart the GCC S400
    • Restart the machine after the configuration change.
  8. Check the error
    • Confirm whether the “Invalid Laser” message has cleared.
  9. Test the machine
    • Once the error has cleared, perform an appropriate operational test to confirm that the machine recognizes the installed laser correctly.

Video Guide

For the exact menu navigation and settings, follow the troubleshooting video:

Watch GCC S400 – Invalid Laser Error Troubleshooting Guide

Important

Do not change other machine configuration parameters while performing this procedure. If the installed laser tube and configured laser already match, or the Invalid Laser error remains after correcting the setting, create or update a Jorlink HelpDesk ticket with:

  • Machine model
  • Serial number
  • Laser wattage
  • Photo of the error
  • Laser tube information
  • Whether the laser tube was recently replaced
  • Results after following the troubleshooting video